In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: elementor failed to import

Themosaurus Support
  • 0 Topics
  • 1750 Posts

Hi Oladoyin,

Thank you to reaching out to us. 🙂

Please note that I took the liberty to remove your admin access in order to protect them from other users.

We’re really sorry to read our support doesn’t reach your standard. Please be aware your support team is currently doing their best to offer the best support possible despite the high volume of requests.

Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day.

By the way, note that I answered to your first topic in no time, almost a month ago now. Be aware you should receive notifications to our answers by email. Can you check your spam and verify that the email you used to register in our support is correctly written, please?

Did you activated the “reset” button by installing the Customizer Reset plugin yourself?

Note that the “Why joining the platform” section is a menu. To edit the text, you have to go to Dashboard > Appearance > Menus and select the right menu to edit.

We’re waiting for your feedback.


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