Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: search form and appearance colors

Manathan
Keymaster
Themosaurus Support
  • 0 Topics
  • 2223 Posts

Hi Catta, 🙂

Concerning the filters, it seems something prevent the tooltip to appears. Unfortunately I can’t to reproduce this issue with our demo which made me think this issue is not related with our theme.

Did you already deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets to see if this issue is still persisting?

Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date.

Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. I think the different colors you have on Firefox are related to the cache.

We’re waiting for your feedback.

Thank you.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️