Find Answers and Get Support › Forums › Gorgo – Multi-Purpose Gutenberg Blog & Magazine Theme › Installation & Updates › Demo Content Installation › I’ve tried the demo importer and get a Fatal error › Reply To: I’ve tried the demo importer and get a Fatal error
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing some issue with our theme. Maybe it’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 )
More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress