Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Installation & Updates › Demo Content Installation › installation is not going as shown in demo › Reply To: installation is not going as shown in demo
Thank you for sharing your honest opinion. 🙂
We ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject. Your support team is constantly doing their best to offer the best support possible. Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day. Rest assured that we will still do our best to handle your requests as soon as possible!
However, we’re sorry to read our support policy doesn’t reach your standards.
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/
We use WP Engine to host all our demos (https://wpengine.com/). The performance of your website can also be improved, like our demos, by WP Rocket (https://wp-rocket.me/). Finally, we may also recommend Imagify (https://imagify.io/), to shrink your images with lowest quality loss.
You can always add more stuff to improve your page loading time but this is a pretty good start.
Please be aware that too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
For all refund requests, please review the Envato Refund policy:
If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.
Thank you in advance.