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Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: installation is not going as shown in demo

Manathan
Keymaster
Themosaurus Support
  • 0 Topics
  • 1765 Posts

Hi Cindy,

Again, we’re sorry to read our support policy doesn’t reach your standards.

For all refund requests, please review the Envato Refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
https://themeforest.net/page/customer_refund_policy

If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.

Can you confirm you reached out to your hosting company and asked them to increase this limit for you, as suggested in my previous message with the commons issues? If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:

php_value post_max_size 32M
php_value upload_max_filesize 32M
php_value memory_limit 256M
php_value max_execution_time 300
php_value max_input_time 300
php_value session.gc_maxlifetime 86400

Please note we’ll do our best to find the solution and make it work.

Best,

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