Hi Clara, 🙂
Thank you for your feedback. Unfortunately, we have no clue. 🤷🏻♀️
Maybe these topics will help you to solve your issue as they seem to answer to a related concern:
Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.
To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
We remain available for all support requests related with the use of your theme.