Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: Cant install demo content pictures.

Jean-Pascal
Keymaster
Themosaurus Support
  • 0 Topics
  • 607 Posts

Hi @peterb1,

We recently release a new version of Gwangi (v2).
We have changed all the demos and the “basic” demo no longer exists. Thanks to our new demo onboarding, it will be easier for you to install the demo of your choice (https://gwangi-theme.com/#grimlock_nav_menu_section_widget-1). So I advise you to update the theme and start over again.

To update your theme, you can download the new version manually from Themeforest or install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.

Regards

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️