- This topic has 19 replies, 2 voices, and was last updated 1 year, 3 months ago by
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First of all thanks for great theme! However, I have a question.. recently Elementor no longer works and because of this I can’t load the pages. When I want to edit page with Elementor the plugin hangs on loading. Already I have edited the steps of “Safe Mode” and some settings. This error message appeared when updating WordPress and Theme.
I have already performed these steps
https://elementor.com/help/safe-mode-not-solving-problem/?utm_source=safe-mode&utm_medium=wp-dash&utm_campaign=learnI hope you could help me thanks.
Thanks in advance.Greets.
Hi Huib,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.
This reply has been marked as private.
Thank you for your feedback.
Indeed, in that case, it’s best if we take a quick look at your website.
Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
We’re waiting for your feedback.
Thank you.
This reply has been marked as private.
Thank you for granting us access to your WP Admin Huib.
We will investigate further to find from where this issue might coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
This reply has been marked as private.
We took a look at your website. However, I’m afraid that at this point we have no clue of what’s going on. 🤔
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Please come back to us as soon as this snippet has been added to your wp-config.php file. 🙂
Thank you.
This reply has been marked as private.
Thank you Huib. 🙂
We’ve made further tests to met this error again. This time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Thank you Huib for your quick feedback.
It seems this issue is caused by My Private Site plugin. This plugin seems to cause a conflict with Elementor. I suggest you to report this issue to the plugin authors. As this issue is related to their plugin, they might have a solution that we don’t know of: My Private Site support.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Hope they will be able to help you fix this quickly!
Best,
This reply has been marked as private.
Hi Huib,
Thank you for your feedback! 🤔
Could you share the last errors of your
debug.logfile with us please? If an error still occurring after the deactivation of this plugin, we should be able to read it in this file.We’re waiting for your feedback.
Thank you.
This reply has been marked as private.
Hi Huib,
Thank you for sharing the logs with us.
It seems this issue is related to the child theme you’re using. Can you please activate Cera theme momentarily to check if this issue is still occurring?
Best,
This reply has been marked as private.
Thank you for your feedback Huib.
We’ll investigate further and come back to you as soon as possible.
Thank you for your patience. 🙏🏼
Best,
This reply has been marked as private.
Hi Huib,
I’m glad to read you’ve been able to solve this issue! 🙂
Thank you for sharing the solution with us. In case another user is facing the same issue, we’ll know that this is a block of x-frame that needs to be adjusted in the server settings by changing the X-Frame-Options from DENY to SAMEORIGIN.
By sharing this, you’re be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
If you have further questions or requests, feel free to create other forum topics.
Cheers,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Elementor won’t load on pages’ is closed to new replies.
