Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

email via

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • John
    Participant
    • 18 Topics
    • 28 Posts
    @pablogsierra

    Hi there!

    when the user have some activity in my community, the user received an email from my community. For example: when I´m creating an account, I´m receiving the email that it´s telling me “Welcome to our community and blablabla…” And for example when I received the email from my community, the email address is saying from “hello@gwangi.com via aisalwpweb148.prsa.iaas2.secureserver.net”. How can I just notificate that the email was sending from hello@gwangi.com?? I do not want that the users can see “via aisalwpweb148.prsa.iaas2.secureserver.net”.

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi John,

    Thank you for bringing this issue to our attention. Maybe these topics will help you to solve your issue as they seem to answer the same concern:

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums: buddypress.org/support

    We remain available for all support requests related with the use of your theme.

    Regards,

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️