Find Answers and Get Support › Forums › Sinclair – Political & Donations WordPress Theme › Compatible Plugins › Getwid – Gutenberg Blocks › Issues with Getwid blocks
- This topic has 11 replies, 3 voices, and was last updated 9 months, 2 weeks ago by
Manathan.
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AuthorPosts
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Georges CALVOParticipant@tepeek
- 3 Topics
- 11 Posts
Hello, I have problems loading Getwid blocks (see screenshot attached). From any page, when there is a Getwid block installed, it is impossible to re-edit these blocks. Can you help me please ?
Best regards,
GeorgesMay 2, 2024 at 12:06 #47495Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
May 2, 2024 at 12:13 #47497@themodactyl- 0 Topics
- 6695 Posts
Hi Georges,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: Debugging in WordPress.
Thank you.
May 3, 2024 at 07:41 #47499Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
This reply has been marked as private.May 3, 2024 at 10:00 #47501Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
Hello, I would like to come back to the subject, because I am still unable to build the site with Getwid blocks and sometimes even with Grimlock blocks, even though I purchased your theme for that.
What about please? Thanks for your help.
Kind regards, GeorgesMay 4, 2024 at 17:21 #47514@roboraptor- 0 Topics
- 412 Posts
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
May 4, 2024 at 17:21 #47515@themodactyl- 0 Topics
- 6695 Posts
Hi Georges,
Thank you for your feedback. This time, thanks to the code snippet that you’ve recently added to your
wp-config.php
file, we should be able to read the error.Could you share the content of your
debug.log
file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type of misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
May 5, 2024 at 11:28 #47521Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
Good morning and thanks for your help.
I applied the code you provided to me in the wp-config.php file, but nothing happens. I don’t have a debug.log file
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
Furthermore, I have already responded to you with information about my WP installation. See this post.
Thanks,
GeorgesMay 6, 2024 at 11:15 #47533@themodactyl- 0 Topics
- 6695 Posts
Hi Georges,
Strange! We need this file to understand why this issue is happening.
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
May 7, 2024 at 08:14 #47552Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
Hi Manathan,
Thanks again for your help, but I’m going to have to do without it. Indeed, this seems complicated to me, because there are confidential elements. I am developing a site for an association with sensitive content. Anyway, it doesn’t matter, I’ll manage otherwise.
In facts, this is an error that occurs with existing blocks, imported with the demo. Whereas by creating new Getwid blocks, it works and does not produce errors.
Still, in page editing mode, the error in the development console always indicates this:
TypeError: this.mutationObserver is undefined value https://www.avcoi.org/wp-content/plugins/getwid/assets/js/editor.blocks.js?ver=2.0.8:6 $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10 jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
Best regards,
GeorgesMay 7, 2024 at 16:25 #47578@themodactyl- 0 Topics
- 6695 Posts
Hi Georges,
I understand. When you face this issue, can you try to duplicate the block, even with the error message displayed? It might help you solve this. Then, delete the block that faced the error. 🤔
We already faced this issue with some users. It’s rare, and the source remain unknown as we don’t have the opportunity to investigate so far. We think it might be related to a specific server configuration.
Anyway, I hope you’ll be able to solve this by using new blocks or duplicated them.
If you have further questions or requests, feel free to create other forum topics.
May 7, 2024 at 17:45 #47590Georges CALVOParticipant@tepeek- 3 Topics
- 11 Posts
Hi Manathan,
Ok, I carried out the operation you suggested, by duplicating the block in question, but it is still in error. See the Screenshot attached.
Thanks !
Georges
May 9, 2024 at 15:04 #47643 -
AuthorPosts
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Issues with Getwid blocks’ is closed to new replies.