Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Issues with Getwid blocks

This topic is resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    Hello, I have problems loading Getwid blocks (see screenshot attached). From any page, when there is a Getwid block installed, it is impossible to re-edit these blocks. Can you help me please ?
    Best regards,
    Georges

    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    And here is a screenshot of the error loading scripts…

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi Georges,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Thank you.

    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek
    This reply has been marked as private.
    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    Hello, I would like to come back to the subject, because I am still unable to build the site with Getwid blocks and sometimes even with Grimlock blocks, even though I purchased your theme for that.
    What about please? Thanks for your help.
    Kind regards, Georges

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 412 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi Georges,

    Thank you for your feedback. This time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type of misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    Good morning and thanks for your help.

    I applied the code you provided to me in the wp-config.php file, but nothing happens. I don’t have a debug.log file

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    Furthermore, I have already responded to you with information about my WP installation. See this post.

    Thanks,
    Georges

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi Georges,

    Strange! We need this file to understand why this issue is happening.

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    Hi Manathan,

    Thanks again for your help, but I’m going to have to do without it. Indeed, this seems complicated to me, because there are confidential elements. I am developing a site for an association with sensitive content. Anyway, it doesn’t matter, I’ll manage otherwise.

    In facts, this is an error that occurs with existing blocks, imported with the demo. Whereas by creating new Getwid blocks, it works and does not produce errors.

    Still, in page editing mode, the error in the development console always indicates this:

    TypeError: this.mutationObserver is undefined
        value https://www.avcoi.org/wp-content/plugins/getwid/assets/js/editor.blocks.js?ver=2.0.8:6
        $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        $r https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10
        jr https://www.avcoi.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10

    Best regards,
    Georges

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi Georges,

    I understand. When you face this issue, can you try to duplicate the block, even with the error message displayed? It might help you solve this. Then, delete the block that faced the error. 🤔

    We already faced this issue with some users. It’s rare, and the source remain unknown as we don’t have the opportunity to investigate so far. We think it might be related to a specific server configuration.

    Anyway, I hope you’ll be able to solve this by using new blocks or duplicated them.

    If you have further questions or requests, feel free to create other forum topics.

    Georges CALVO
    Participant
    • 3 Topics
    • 11 Posts
    @tepeek

    Hi Manathan,

    Ok, I carried out the operation you suggested, by duplicating the block in question, but it is still in error. See the Screenshot attached.

    Thanks !

    Georges

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Sorry to read that it didn’t help. In case there are no sensitive data anymore, don’t hesitate to come back to us so we can take a look and investigate.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Issues with Getwid blocks’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site