19/12/2020 at 22:12 #27147
- 0 Posts
Hi, the item I payed for (Cera Theme) is not what I received. It is illegal to sale something like this in Germany! So I will claim it through the legal authorities, if I have to!
1. In the Item description it promises to deliver different demo versions. One of this Demo Version is “Youser”. Because of this “good looking” Demo Version I actually purchased this theme. When I downloaded and installed the theme, demo version was not available. After a long and exhausting research I figured out that the demo version is a plugin which cost additionaly a lot of money – same amount like a theme itself.
According to German product policy, the seller CAN NOT add to the description of the item something what has to be purchased separately!!!!!!
2. It is stated that this theme can be customised with Elementor since 02/2020. However Elementor does not work with this theme!!!
This is another lie about this product.
So I have the theme which is completely useless. And waisting my time to write this.
I am claiming all costs which I paid for this theme and ask you to refund it on my credit card account.
Otherwise, I am going to claim it through legal authorities.
Julia Steinhauser21/12/2020 at 09:44 #27165
- 1450 Posts
Hi @juli, 🙂
We’re sorry to read that you’re facing some issues with our theme.
First of all, I unfortunately think you misunderstood. The “Youzer demo”, as its name indicates, is for the Youzer plugin. All customers who want to use this specific plugin have the possibility to have a compatible theme with this paying plugin. As you can see in the attached screenshot, there is a warning message to inform you when selecting the demo.
Secondly, your second question has already been addressed in this topic :
Can you please answer us so we can fix this issue together? Rest assured that we will do our best to solve this. 🙂
For all refund requests, please review the Envato Refund policy:
If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.
Thank you in advance.
🎄 Christmas is coming
Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. Be sure we’ll do our best to provide you the best support possible.
We thank you for your understanding and we wish you a merry christmas and a happy new year. #StaySafe 🎁
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘The Theme does not contain what it promises.’ is closed to new replies.