Home › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Incompatible Plugins › The Tin Canny LearnDash Reporting plugin
22/11/2019 at 00:54 #8502
I installed the Gwangi theme and I’m trying to use it with LearnDash and its addons – The Tin Canny LearnDash Reporting plugin.
Specifically, I’m trying to use the feature that restricts the “Mark Complete” button until the SCORM modules are completed in the course.
It doesn’t work once I activate the Gwangi theme. With the default WordPress theme the Mark Complete restriction works fine.
Any idea what could be the issue and how can we solve it?
Thanks!22/11/2019 at 09:37 #8508
Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Cheers,22/11/2019 at 11:26 #8513This reply has been marked as private.22/11/2019 at 17:41 #8525
Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,22/11/2019 at 22:42 #8526
Thanks for looking into this.25/11/2019 at 16:57 #8559
Hi, do you have an update on it?
Thanks.25/11/2019 at 17:49 #8560
We haven’t been able to investigate your issue yet because of team shortage.
We are very sorry about that and we will look at your problem tomorrow as a top priority.
Thank you again for your patience.
Regards,26/11/2019 at 13:40 #8574
It seems that this issue is related with the configuration of a third party plugin (TIN CANNY LEARNDASH REPORTING), not with the use of your theme.
Unfortunately, this plugin is not supported by our theme.
In addition to that, by changing temporarily the theme (to Twenty nineteen theme), we noticed that the option still doesn’t work.
So we assume that the plugin must have an issue.
We suggest you to contact the support of this plugin for more information (https://www.uncannyowl.com/support/).
Note that as theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.
We remain available for all support requests related with the use of your theme.
Regards,26/11/2019 at 14:01 #8575
It is acceptable that you do not support this plugin and that’s OK.
But the issue doesn’t occur with the default WordPress theme.
Please make sure that you test it with the Legacy template of LearnDash.
Anyhow, since you do not support this plugin which is a core function on our website, I would appreciate a license cancellation and a refund. How can I get that?
Thanks.26/11/2019 at 14:18 #8576
Unfortunately, legacy template pack is not supported by our theme. Gwangi support only the new LearnDash 3.x template pack.
If you wish to get a refund for Gwangi, please introduce your request via ThemeForest.
Best regards,26/11/2019 at 14:42 #8577
I understand. I will follow the themeforest procedure.
Although I can’t use the theme, please note that I think that it looks great.
I hope it will get sorted out in the future and we will consider buying it again.
Thanks.26/11/2019 at 14:50 #8578
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