The Tin Canny LearnDash Reporting plugin

This topic contains 11 replies, has 2 voices, and was last updated by  Jean-Pascal 8 months, 1 week ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #8502

    Lumenis
    Participant
    • 5 Posts
    @lumenis

    Hi,

    I installed the Gwangi theme and I’m trying to use it with LearnDash and its addons – The Tin Canny LearnDash Reporting plugin.

    Specifically, I’m trying to use the feature that restricts the “Mark Complete” button until the SCORM modules are completed in the course.

    It doesn’t work once I activate the Gwangi theme. With the default WordPress theme the Mark Complete restriction works fine.

    Any idea what could be the issue and how can we solve it?

    Thanks!

    #8508

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @lumenis,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    #8513

    Lumenis
    Participant
    • 5 Posts
    @lumenis
    This reply has been marked as private.
    #8525

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @lumenis,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #8526

    Lumenis
    Participant
    • 5 Posts
    @lumenis

    Thanks for looking into this.

    #8559

    Lumenis
    Participant
    • 5 Posts
    @lumenis

    Hi, do you have an update on it?
    Thanks.

    #8560

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @lumenis,

    We haven’t been able to investigate your issue yet because of team shortage.
    We are very sorry about that and we will look at your problem tomorrow as a top priority.

    Thank you again for your patience.

    Regards,

    #8574

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @lumenis,

    It seems that this issue is related with the configuration of a third party plugin (TIN CANNY LEARNDASH REPORTING), not with the use of your theme.
    Unfortunately, this plugin is not supported by our theme.

    In addition to that, by changing temporarily the theme (to Twenty nineteen theme), we noticed that the option still doesn’t work.
    So we assume that the plugin must have an issue.

    We suggest you to contact the support of this plugin for more information (https://www.uncannyowl.com/support/).

    Note that as theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.
    We remain available for all support requests related with the use of your theme.

    Regards,

    #8575

    Lumenis
    Participant
    • 5 Posts
    @lumenis

    It is acceptable that you do not support this plugin and that’s OK.
    But the issue doesn’t occur with the default WordPress theme.
    Please make sure that you test it with the Legacy template of LearnDash.

    Anyhow, since you do not support this plugin which is a core function on our website, I would appreciate a license cancellation and a refund. How can I get that?

    Thanks.

    #8576

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @lumenis,

    Unfortunately, legacy template pack is not supported by our theme. Gwangi support only the new LearnDash 3.x template pack.

    If you wish to get a refund for Gwangi, please introduce your request via ThemeForest.

    Best regards,

    #8577

    Lumenis
    Participant
    • 5 Posts
    @lumenis

    I understand. I will follow the themeforest procedure.
    Although I can’t use the theme, please note that I think that it looks great.
    I hope it will get sorted out in the future and we will consider buying it again.

    Thanks.

    #8578

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    No worries @lumenis and thank you for your kind words :).

    We wish you great luck with your project.

    Regards,

Viewing 12 posts - 1 through 12 (of 12 total)

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