Hi @jackmfuller,

I’m very sorry for your trouble.

We really suggest to use the setup wizard to install the theme, as it will programmatically do extra steps for you. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.

You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

However this time, it’s recommended to activate error logging to find out what’s really going wrong during your setup.

To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

You can post the content of your error log file as plain text in your next reply and mark it as private to keep this between us.

After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or any type misconfiguration on your server.

In that case, we’ll recommend you to transfer the error logs to your server hosting support.

Best,