- This topic has 7 replies, 2 voices, and was last updated 3 years, 4 months ago by
.
-
Posts
-
I am facing theses issue when I open it in mobile devices photos are screwed in size not shown like original uploaded. secondly these two button are overlapping each other. Thanks
Hi @muazzam,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Could you share the URL to these pages of your website with us please? You can post it in your next reply and mark it as private to keep this between us.
Could you create a new website user for us please? This way, we will be able to see these issues as it seems they are located in a course.
Thank you.
This reply has been marked as private.
Hi @muazzam,
Thank you for granting us access to your WP Admin.
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos, as you can see in the attached screenshot.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
This reply has been marked as private.
Hi @muazzam,
I’m sorry, we can’t reproduce this issue. Please find the attached screenshot.
We notice that some plugins have to be updated.
Please make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Best,
I tired everything but it didn’t working update all plugins, cleared system and browsing cache. still the same issue.
Hi @muazzam,
We apologize for the late reply.
It’s best if we take a quick look at this…
As you already create a new website user for us, if possible with administrator capabilities, can we make a quick check of your settings?
Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.Again, We’re really sorry for the late answer.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Photos & button size issue in mobile view’ is closed to new replies.
