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I just installed my Gwangi theme with all the required plugins and I am having an issue trying to use the WP customizer. I did some testing and realized the Kirki Customizer Framework plugin is the culprit behind the error. I’ve tried to use a rollback of the plugin and it gives me the same error. How do I fix this?
Hi @testing123,
Thank you for buying our theme. We hope it will meet all your expectations. 🙂
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
We really suggest you to reset your database and relaunch the setup wizard to install the theme, as it will programmatically do every steps for you.
You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/), activate Elementor manually and start fresh with our setup wizard.
We’re waiting for your feedback.
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Internal Server Error – Kirki Customizer Framework’ is closed to new replies.
