- This topic has 15 replies, 3 voices, and was last updated 3 years, 4 months ago by
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Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi @globalbizworld,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
Ok I will try that but I do have another question how do I get the swipe to just show a gender of interest. Example if I signup as a man and my interest is women. How do I get it to just show that and have to use the filter manually?
I found the problem with the swipe it does not work with Youzify plugin. The size changes. Maybe you guy can find away to fix this issue so they work together
Ok I found out the sizing issue is with youzify. I did ask them to find away to update one of their functions so it works but they said its from Gwangi theme. I really want to use your guys swipe but am not sure how to fix this problem and I want to use youzify also.. what do you Suggest
Hi @globalbizworld,
Concerning the gender filter, please be aware we recently build an add-on for our MatchPress plugin. To know more about that, please read the following topic: MatchPress for BP Profile Search.
Concerning the compatibility between Member Swipe for BuddyPress and Youzer, we have to investigate. We will be back to you as soon as possible.
Best,
Do I have to buy this separate from the website? and will it work with youzify
Hi @globalbizworld,
This plugin hasn’t been tested yet wit youzify. However, all should work fine. In case you face any issue with this plugin, feel free to report it to us on this forum. We’ll do our best to help you! 🙂
Concerning the issue with the profile picture, did the Youzify team give you any explanations? We made some tests, but we can’t reproduce this issue on our demo. Could you explain to us how exactly you get this result, please?
Best,
🍾 2022 is coming ! 🥂
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!
I see the problem when I use Youzify the image sizer ends up being different and converts everything to a small size. Gwangi has a very big image sizer as you can see it covers the page large. If we can some how make the size bigger on Youzify it will fix the problem
Hi @globalbizworld,
Thank you for your patience.
You’re right, the size set in Youzify are differents and definitely smaller than Gwangi. The solution might be to set different ratio in Youzify settings. We think this article might catch your attention: Resize Avatar Resolution for Members Widgets.
Hope this will help you solve this. 🙂
Best,
🍾 2022 is coming ! 🥂
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!
I Manage to fix the issues but I am having problems with the SEARCH. My question is:
When a gender pick who their interested on the signup how do I make that gender interest show on activation and instead of manually filtering?
HO HO HO to you!
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.
Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!
In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!
Cheers,
I have one question how do I edit this Profile content area ? I spent 2hrs can’t find the area to edit it please help
HO HO HO to you!
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.
Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!
In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!
Cheers,
Hi @globalbizworld,
I’m glad to read you were able to solve this.
Thank you for bring these other requests to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.So, could you split your questions into different topics, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!We wish you the best for 2022. 🥂
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘The swipe feature keeps changing size’ is closed to new replies.
