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Hi hope you can help.
When I use the ‘Lost Your Password’ link on the login page, it takes me to a page with nowhere to enter an email address or username. Any idea why that is please. I’ve attached a screenshot of the page it takes me to and you can see there is nowhere to add any details to reset the password.
Thanks
Neil
Hi Neil,
Thank you for reaching out.
Can you please deactivate all plugins and switch to a standard WP theme like Twenty-Twenty-two? This will help us getting a clue if this issue is related to the plugins or Gwangi Theme.
Once this is done, please come back to us.
Best,
This reply has been marked as private.
Hi Neil,
Great that you were able to find this issue. Unfortunately, we have no clue of why this is happening. 🤔
Please note that this email is managed by BuddyPress. It seems something’s going wrong or isn’t well set. As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you. with their plugin.
To go further, we invite you to post your request on their support forums: buddypress.org/support
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. Moreover, we’re really curious to know what exactly was causing this. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
We remain available for all support requests related with the use of your theme.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Lost Password’ is closed to new replies.
