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Reply To: Grimlock for Jetpack Issue

Themosaurus Support
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  • 1746 Posts

Hi Khalid,

Thank you for your feedback. 🙂

As I said, you should have the same demo as we have using the setup wizard.

We refreshed and installed a new demo, but we can’t reproduce your issue.

This issue seems related to your server. Our best guess is that there is a limit that prevent to import the demo completely.
Can you confirm you reached out to your hosting company and asked them to increase this limit for you, as suggested in my previous message with the commons issues? If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:

php_value post_max_size 32M
php_value upload_max_filesize 32M
php_value memory_limit 256M
php_value max_execution_time 300
php_value max_input_time 300
php_value session.gc_maxlifetime 86400

If you confirm theses changes have been made, are we free to reset you website and make some tests, please? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data.

Please note we’ll do our best to find the solution and make it work.

We thank you for your patience. 🙂


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