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Hi Brendan,
If I understand correctly, you already knew where to edit these features, but these modifications were not shown. Am I right?
It can be possible that your customizer preview is not working. To find out more about this, please click on the following link:
https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working
Note that you have the right reflex: you have to publish and refresh the page. The reason you can’t see the modifications after the refresh is related to the cache. If you’re on a mac, simply click on cmd + shift + r. It will refresh your page and empty the cache to make your modifications visible. Note that you can do it manually in your browser options.
Thank you.