We’re very sorry for your inconvenience. Unfortunately, we have no clue. 🤷🏻♀️
Please be aware that your issue is not related with our theme. It is very likely related by a server configuration. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.
To go further, we invite you to address this issue to your server hosting support because we believe that they’ll be better informed and more suited to help you.
We remain available for all support requests related with the use of your theme.