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Hi,
if we activate the Customizr and want to edit the homepage, we always get an 500 Internal Server Error. Before installing the necessary plugins and themes, the customizr was working fine. We have just installed standard plugins from Gwangi (recommended) and a few extra ones. How can we fix this 500 Error which only occurs in custmer on homepage?
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
This is the related error log:
[Sun Oct 03 12:01:17.322454 2021] [fcgid:warn] [pid 473644:tid 140313309976320] [client XXXX0] mod_fcgid: stderr: PHP Warning: is_dir(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/var/www/vhosts/thaiflirts.com/:/tmp/) in /var/www/vhosts/thaiflirts.com/httpdocs/thaiflirts.com/wp-includes/functions.php on line 2008, referer: https://thaiflirts.com/wp-admin/customize.php?url=https%3A%2F%2Fthaiflirts.com%2F
It is resolved – It is a ModSecurity Setting on Plesk Server – if somebody encounters the same issue, just check your modsec settings in Server Panel 😉
Hi Marvin,
I’m glad to read you’ve been able to solve this.
We thank you very much for sharing the solution with us. You’re not the first one to come to us with this issue. All the users facing the issue seem to have the same kind of server, but we were not able to find from where exactly this issue was coming from on our end. It is a really good news to read that you found the solution! We will share the solution with the users facing the same issue.
You’re making a great contribution to this forum, and we thank you very much for that Marvin! #SharingIsCaring 💪🏻
Cheers,
Hi,
your Plesk users just have to add these lines to here:
Tools & Settings –> Web Application Firewall (ModSecurity) –> Settings Tab –> Custom directives
SecResponseBodyLimit 546870912
Hope that is helpful.
Thank you very much Marvin, it is indeed very helpful. 🙏🏼
Sincerely,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘500 Error in Customizr only on Homepage’ is closed to new replies.
