Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Crop Tool

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Crop Tool

Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Compatible Plugins › BuddyPress › Crop Tool

This topic is resolved
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Titus
    Participant
    • 2 Topics
    • 5 Posts
    @raceconnections

    Hi,
    Thanks for the great theme.

    I am seem to be having an issue with the crop tool.

    I reached out to wordpress.com as my site is hosted there. This was our conversation. If you can help will be great.

    Kind Regards
    Titus

    So I checked further and it appears to upload, the only issue appears to be that after uploading an image, the tool that lets you crop the image doesn’t display the image. When I just click crop afterwards, the image does upload (I uploaded a green image):
    https://raceconnections.com/members/roorunner/profile

    No clear errors are coming up in the browser implying why the crop tool is failing to load. So, for now, we can at least rule it being a server security issue as the image is able to be uploaded and applied.

    Cool, do you know what error appears for the crop tool , that I can pass to the plugin developer, maybe they can help?

    I’m not seeing any that trigger after I upload an image at the moment. The only ones that might be relevant are these but they load on the page prior to the crop tool coming up:
    Screenshot:
    https://monosnap.com/direct/Ypy8cyUQ7MfAaJa63wYA3QuomLFBEm

    November 25, 2018 at 19:23 #3790
    Titus
    Participant
    • 2 Topics
    • 5 Posts
    @raceconnections

    Hi,

    I found the problem in buddypress forum, lazy load images on jet pack needs to be turned off.

    Thanks
    Titus

    November 25, 2018 at 19:55 #3793
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1675 Posts
    @themosaurus

    Hi @raceconnections,

    Thank you for sharing the resolution to this issue with our community.

    Regards,

    November 26, 2018 at 14:41 #3809
  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Crop Tool’ is closed to new replies.

Popular Questions

Directly from the documentation

Complete documentation

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Find Common Issues and Resolutions

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Leave a Review

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

View MatchPress

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Create a Cera app
Create a Gwangi app

Holiday, Weather & Festive effects
to pimp your WordPress Site

Discover plugin now