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Hi there,
We are using Gwangi theme on our website. we are having a issue, we can’t open Customize page it’s keep loading. i guess it’s “” Grimlock “” plugin who cussed this issue with.
can you guys please help us to solve this issue ?
Thank you!
Hi Sheila,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Let me know when it’s done.
Thank you.
Hi Manathan,
It was working when i add those code but again i having similar kind of issue when i visit this customize page.
Can you please help me ?
Thank you!
Hi Sheila,
Thank your for your feedback. This time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we should be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
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