- This topic has 7 replies, 2 voices, and was last updated 1 year, 11 months ago by
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Hi,
I have downloaded the theme, unzipped the main folder and upload the theme folder.
Is not working:“The package could not be installed. No valid plugins were found.”
“Plugin installation failed.”I’ve also tried to unzipped the theme and zipped it again, nothing changed.
Can the support please help me?
Thanks.
Hi Lucab,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
I think you’re not in the right place. It’s a theme, and it seems you are trying to install it as a plugin:
The package could not be installed. No valid plugins were found.
This article from our documentation might catch your attention:
Your support team is currently doing their best to offer the best support possible despite the high volume of requests. Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day.
Rest assured that we will still do our best to handle your requests as soon as possible!
Thank you for your understanding.
Cheers,
I don’t know what happened, but it’s working now.
Sorry about that.
I have another question: can I use the theme in a staging environment before using it in my production environment?
What I’m trying to say is I need to work on the theme without active it, I will activate it once the website it will be ready to lunch online.
Can I do that?Thank you very much!
Hi Lucab,
Of course, it is indeed possible. 🙂
If you have further questions or requests, feel free to create other forum topics.
Cheers,
Hi Manathan,
I’ve updated to the last version the pre-installed plugins and now the “Filter” option is not working as the screenshot is showing.
Please help me, I need to be online with the website this week.
Hi Lucab,
Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic. Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, could you move your other question into a different topic, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!Please don’t hesitate to share screenshots of the related page so we understand where exactly you are facing this issue.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Error when installing the main theme’ is closed to new replies.
