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On our site Grimlock is not working with the default wordpress customizer, it is not loading preview and not even showing the customizer itself, let us know how to fix that WP version is 5.9!
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi Axel,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Once this step is done, please try to use the customizer again. It should still not work. However this time, thanks to the code snippet that you just added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
Thanks for the fast answer !
So, we have added the code to Wp-config file and after that the customizer worked just fine, and then I checked in the wp-content directory and no debug.log file was generated but I am getting this error in the header though, Warning: Constant WP_DEBUG already defined in /homepages/9/d902689388/htdocs/clickandbuilds/Rencontre/wp-config.php on line 87Warning: Constant WP_DEBUG_LOG already defined in /homepages/9/d902689388/htdocs/clickandbuilds/Rencontre/wp-config.php on line 90
Warning: Constant WP_DEBUG_DISPLAY already defined in /homepages/9/d902689388/htdocs/clickandbuilds/Rencontre/wp-config.php on line 93
Hi Axel,
I think these lines are duplicated in the wp-config.php. Could you please check this?
These lines in my previous answer prevent the errors from showing themselves on the website. The fact that the errors are displayed in the header means something goes wrong with these lines.
We’re waiting for your feedback.
Thanks but the lines aren’t duplicated, there are only the lines that I added from the previous code you provided
Do you have maybe an other idea ?
Hi Axel,
Could you please remove those lines and create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Axel,
Thank you for granting us access to your WP Admin.
We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Could you please give us the Admin role so we can make a quick check of your settings? I’m afraid we cannot investigate further as we do not have a sufficient role.
We’re waiting for your feedback.
Thank you in advance.
Full access given !
Thank you Axel, all should work fine now. 🙂
Can you please confirm us that all is working fine on our side?
Cheers,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Grimlock makes appear blank screen’ is closed to new replies.
