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Hello, I’m having two issues for the moment.
I chose the NFT demo, in consequences the site have white text. When I try to create a new page or a new article, I can’t type at all because the editor background is white…
Also for an uknown reason I can’t select at all any text in this editor when I could before installing the theme.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Nathalie,
Thank you for reaching out to us!
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Nathalie,
Thank you for reaching out!
It seems the content background color in Customize > Appearance > Content > Global > Content was not set. I set the right color and now all is working fine. 🙂
Thank you for bring these new issues to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.So, could you split your questions into different topics, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!Thank you.
OK, thank you for the help. It’s FAR way better and easier to work like this 😉
I am posting 1 question = 1 topic from now on.
Have a nice day
You’re welcome Nathalie! I’m glad I was able to help you. 🙂
Thank you for your understanding!
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘I can’t create new content on NFT demo.’ is closed to new replies.
