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Hi, I am experiencing some issues here with importing the demo, it finishes importing but when I view it in the site it is not complete.
I have tried to deactivate the plugins and updated them but still, it does the same thing. can you please help I am really not sure of what to do next because I have tried to follow what are people have tried in the forum but to me, it does not work. I am new in WordPress development so I am not sure of what to do next.
I have attached some images below.
Your quick reply will be very appreciated because I am chasing a deadline thank you.
Hi @khanyiso10,
Thank you for buying our theme. We hope it will meet all your expectations. ?
We’ve received your request and we’ll get you an answer shortly. 🙂
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi @themodactyl,
please find my configuration parameters below
php_value post_max_size 50M
php_value upload_max_filesize 50M
php_value memory_limit 256M
php_value max_execution_time 300
php_value max_input_time 300
php_value session.gc_maxlifetime 86400Database
Server version: 10.2.32-MariaDB – MariaDB Server
PHP version: 7.2.31,=Please assist or advise accordingly.
Hi @khanyiso10,
We’re very sorry for the inconvenience. 🙁
We’re not sure to know what is causing this issue as we’re not facing it with our demo or any other website. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future. First, we recommend that you take look to this post, as it addresses the most frequent demo import issue and how to fix them:
Then, if this issue persists, our best guess is that it is caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
In this case, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. You could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
Hi @khanyiso10,
I have taken a look at your website and it seems like the demo import has worked successfully. But I see that you have tried to import 2 different demos on the same website which is why the website appears broken. I recommend that you try to re-import your demo on a fresh WordPress install.
Then if think you are still experience issues during the demo import, please try to follow the troubleshooting guide that @themodactyl linked in his reply above.
Hope this helps.
Regards,
Also, in regards to your screenshot of the “Members” page, please note that the fake users on our demo website will not get imported on your website, which is why the message “Sorry, no members were found” appears.
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Imported demo not finished’ is closed to new replies.
