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This is perhaps a strange request, but we have not been able to find anyone able to answer this for us and it has been an issue since the beginning. Our site identity information is correct everywhere except for Instagram Messages. This is very important as we do add work and outreach through Instagram. I’ve uploaded images of the correct view (This is MyStand- Community Organization Helping Youth Overcome Socio-Economic Barriers) and the incorrect showing (THIS IS MY STAND – Black Men in the City of Toronto etc.) that is coming up in Instagram Messages. Is this theme related? Is there a broken component in the editor? Is there any suggested work around? Thank you so much.
Hi @qnzinspirekngz,
Thank you for reaching out! 🙂
This seems very odd and to my knowledge, this should be related with our theme. It’s probably caused by a conflict between third party plugins.
Any way, to be sure, could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.
Also, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Instagram Not Matching Site Identity Information’ is closed to new replies.
