- This topic has 13 replies, 4 voices, and was last updated 4 hours, 35 minutes ago by
.
-
Posts
-
The them import and installation completed without any errors, but it looks like I’m missing most of the pages shown in the demo. There’s no Home page or anything.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Matt,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Perhaps there might be an upload limit that prevents the the setup form complete. In this case, we really suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard. But before that, please activate logging on your website. Just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
This way, if the import is not completed, we’ll might have a clue of chat’s going on.
Thank you.
Hi Matt,
Since you’ve met this error again when running the demo setup, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Seems like I cannot make an own topic, but It seems I cannot edit the basic text in the demo pages… can someone please show what I am doing wrong?
Hi Matt,
Thanks for sharing those logs. I don’t see any fatal errors in your debug output—only notices about translation loading running too early and a few deprecation warnings—so these aren’t what’s preventing the demo import. Instead, the fact that your import never completes points to a server-side limit or timeout during the setup process.
Here’s what I suggest checking next:
- PHP execution time
If your server’s max_execution_time is too low, the setup wizard can time out before it finishes importing all pages. Try raising it to at least 300 seconds (or 0 for no limit) in your php.ini or via your host’s control panel. - Memory limit
Although you didn’t hit a “memory exhausted” error here, having a higher memory_limit (e.g. 256M or 512M) will give the import more headroom. You can follow the “Step 2.2 – Memory limit” of this article : Demo Import Troubleshooting – Common Issues and Resolutions - Upload and post size
Ensure upload_max_filesize and post_max_size are large enough to handle our demo assets (at least 64M each). Also explained in the same step of the previous article. - Disable debugging during import
Running with WP_DEBUG and WP_DEBUG_LOG on can significantly slow down processes that fire many hooks—like our setup wizard. This might be why you have less content than before when running the theme setup. Set them back to false while running the import.
Once you’ve increased those limits and turned off debugging, please reset your database (using WP Reset) and run the theme setup again. That should allow the wizard to complete and import all of the demo’s pages and content.
Let me know how it goes!
Hello,
The max limits were already set to your recommendations prior to the theme’s upload.
I set the max execution time to 0 and re-uploaded the theme. These plugins were not able to be installed.
Hello Matt,
Thank you for your feedback.
Regarding the BuddyPress Xprofile Custom Field Types plugin, you can download it manually here: https://www.buddyboss.com/integrations/buddypress-xprofile-custom-field-types/
Regarding the second plugin, please be aware that it is no longer required. GamiPress now includes the integration with BuddyPress automatically.
Can you confirm that all of your pages have been imported?
Best regards,
This reply has been marked as private.
Hello Matt,
I apologize for the oversight in my previous response.
Regrettably, until the plugin’s authors have resolved the security vulnerability, installation will not be possible for this plugin.
However, the plugin should not impede the content import process. Have you diligently followed all the steps outlined in the article I previously provided? The « Step 3 – server’s timeout period » may be particularly helpful. If these steps have not been successful, and all other steps have been completed, kindly provide us with the information specified in « Step 4 – Send information to Themosaurus. ».
Best regards,
Hi Manathan,
Yes, I provided you with screenshot proof that I followed all of the steps, including the server’s timeout period. I tried setting it to both 0 and 300, neither made a difference. I provided you with the debug log in step 4. I also provided you with my login details to verify everything was done correctly.
Hello,
I worked with someone from my hosting service and we could not figure it out. They requested that I provide them with the server requirements required for this theme. Can you please send those to me?
- PHP execution time
You must be logged in to reply to this topic.
