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Hi,
I’m having an issue where popup boxes, such as Gamipress Daily Rewards or The Events Calendar ticket purchasing for example, is showing a white dialog box instead of following the theme’s blue background. That on it own isn’t so much a problem as much as all the text is white or grey as well.
Please advise how to correct the background colour.
Thank you for your help,
Danny
Hi Danny,
Thank you for reaching out to us!
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
As you have the events calendar and gamipress as default plugins, are you not able to recreate it through your own site and come up with a solution?
I just only want to provide access as a last resort.
Hi Danny,
We usually ask for administrator access when we can’t reproduce the issue on our end. This way, it is faster to find out how we can help you. Of course, we respect your decision. 🙂
However, I can’t reproduce this issue with The Events Calendar. Which plugin do you use with TEC to add the ticket feature?
Concerning the GamiPress issue, could you explain us step by step how you get this screen, please? This way, we’ll do the same to get the same result on our demo.
Best,
It’s just that it’s not a new website and there is a lot of user data already in the database. The previous theme was The7 and I liked a lot of your features to move me in the direction I wanted to go for building a community so I installed yours. I’ve tried to deactivate a lot of plugins associated with the previous theme to no success. I found the code and file related to the color of the dialog boxes from TEC and tried to input the following as additional CSS:
.entry .entry-content .event-tickets .tribe-dialog__wrapper.tribe-modal__wrapper–ar, .event-tickets .tribe-dialog__wrapper.tribe-modal__wrapper–ar {
background-color: #252836;
}This worked in the Inspect view of MS Edge but didn’t change the background color on the live site.
The following code was able to change the color but only the box around the ticket order details, not the whole box:
.event-tickets {
background-color: #252836;
}Thank you again.
Hi Danny,
As I can’t test it myself, it’s not easy to tell you how to solve this. However, adding
!importantshould solve that:#site .tribe-dialog__wrapper.tribe-modal__wrapper–ar{ background-color: var(--grimlock-content-background-color) !important; } #site .tribe-dialog__wrapper.tribe-modal__wrapper–ar > *{ color:var(--grimlock-text-color); }Hope this snippet will solve your issue.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Popup dialog boxes not following theme settings’ is closed to new replies.
