- This topic has 8 replies, 2 voices, and was last updated 3 years, 8 months ago by
.
-
Posts
-
Hi, finally got this to work, but all of a sudden the pre header and the menu dissapeared (after I made a custom pre footer in elementor). How do I get the menu and pre header back?
site: staging.golfdamer.no
Hi Anneli,
Thank you for reaching out to us!
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Anneli,
Thank you for granting us access to your WP Admin. Please note that I marked your answer as private to keep your credentials between us and keep them safe from other users.
We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Hi Anneli,
Unfortunately, I’m not able to log into your website (golfdamer.no). It appears that either the username or the password is incorrect.
Could you make sure that I can visit your website please?
Thank you.
This reply has been marked as private.
By the way, when I disable my custom footer made in elementor the meny works fine again, so the problem is when using a custom footer. I hope you can find a solution.
Anneli
Hi Anneli,
I’m sorry but the credentials you provided me are still not working.
We think indeed this issue might be related to the use of a custom footer. However, we need to make sure by investigating on your website.
We’re waiting for your feedback.
Best,
This reply has been marked as private.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Pre header and menu dissapeared’ is closed to new replies.
