Hi @themeix,
We’re really sorry for you trouble.
As stated above the comment box: “Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day.”
As a small business, we make everything possible to answer as fast as possible. Unfortunately, issues opened during the weekend will be pending until the Monday or the Tuesday after.
Thank you very much for understanding.
Best regards,