- This topic has 2 replies, 3 voices, and was last updated 1 year ago by
.
-
Posts
-
Installed WordPress 6.4.4 as this is the latest version supported by the Armadon theme.
Updated plugins and themes to latest version.
Verified that clicking “Customize” on the default theme worked as intented.
Used the “Theme upload” to upload and active the “Armadon” theme.
Ran the “Theme setup” and “Content Import”Now when navigating to “Appearence” -> “Customize” the theme customizer doens’t show up. See attached screenshot.
Any help appriciated.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
I’ve investigated further and found out that its related to the “Kirki Customizer Framework”. If that plugin is enabled, the Theme customizer wont load. If I disable the plugin it works, but ofcause do not have all the features that the theme promises.
Looking forward to hear from you.
//Morten
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Morten,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Sorry to read you’re facing this issue with the customizer. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Theme “Customize” is not loading after setup’ is closed to new replies.
