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Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi @dthrevan,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. Can you please activate logging on your website? To help us getting clues and find a solution to this issue, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Then, could you please try to reproduce error? This time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error. Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.
After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Cheers,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘This block has encountered an error and cannot be preview’ is closed to new replies.
