- This topic has 5 replies, 3 voices, and was last updated 3 years, 3 months ago by
.
-
Posts
-
Greetings!
During the time that I have been testing the theme menus, I have found some visual errors, especially when the menus have more content.
When menus have more content, sometimes the content leaves the menu, overlaps, or goes off the screen. Better leave some images marking the visual errors that I found.
IMG_5428
Captura-de-pantalla-2021-09-12-a-las-3.36.57-3
Captura-de-pantalla-2021-09-12-a-las-3.36.17-3
Captura-de-pantalla-2021-09-12-a-las-3.12.57-3
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi Bedurion,
Thank you for bringing these issues to our attention. 🙏🏼
Concerning the first and the last screenshots, there is definitely an issue in our theme which will be fixed in a future update. We’ll be back to you as soon as the update is available.
However, in the second and third screenshot, the behaviour is curious. My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
Hello again!
I have disabled all the plugins that are not installed with the theme and php snipets. The visual error persists, in fact one of the screenshots is from the demo.
This error occurs in the desktop view. In small windows. The megamenu appears not centered, and the submenu smaller than normal.
Captura-de-pantalla-2021-09-18-a-las-16.56.48
Captura-de-pantalla-2021-09-18-a-las-16.56.32
Captura-de-pantalla-2021-09-18-a-las-16.56.09
Captura-de-pantalla-2021-09-18-a-las-16.44.52
Thank you for your feedback Bedurion.
Concerning the menu alignement, it is a standard behaviour. If a submenu doesn’t have enough space on the right, it will be aligned on the right side of the item to take more space on the left.
However, it seems this behaviour needs to be adapted for Mega menu, as they are much larger.
We will investigate further to find out how we can help you. We will be back to you ASAP.
Thank you for your patience.
Regards,
Hi Bedurion,
We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.
After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Kindest regards,
The topic ‘Visual errors on menus’ is closed to new replies.
