Hi @hkburrell,
Thank you for buying our theme. We hope it will meet all your expectations. 🙂
Unfortunately, we have no clue. ?♂️
To go further, we invite you to adress this issue to the support of this plugin because we believe that they’ll be better informed and more suited to help you.
https://wordpress.org/support/plugin/wp-user-avatar/
We remain available for all support requests related with the use of your theme.
Best,