Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Fine Tuning › Performance Optimization › my website super slow.
- This topic has 14 replies, 2 voices, and was last updated 6 years, 7 months ago by
Themosaurus.
-
AuthorPosts
-
lamboknababanParticipant@lamboknababan
- 8 Topics
- 56 Posts
please help me.
my website is super slow,
i test with pingdom speed test, and this is the problem :
https://jodohsurgawi.com/wp-content/themes/gwangi.v1/assets/fonts/gwangi/gwangi.ttf?foirwgim using plugin wp rocket and imagfy
here the screenshoot
July 16, 2018 at 04:53 #1212@themosaurus- 1 Topics
- 1675 Posts
Hi
We’ll be glad to help but we cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). Maybe the following posts will help you fix this issue:
As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.
Cheers
July 16, 2018 at 07:39 #1215lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
hi,
now you can access my website..
all the font get an error, not loading properlyJuly 16, 2018 at 11:21 #1222lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
Here my website https://jodohsurgawi.com
July 17, 2018 at 00:17 #1246@themosaurus- 1 Topics
- 1675 Posts
Hi Lamboknababan,
Thank you for the URL to your website.
Some fonts seem to load and others not but we cannot find the reason why without access to your dashboard and your files.Can you please send us:
– FTP address,
– FTP user,
– FTP password?Can you also create a new user with Administrator role so we can review your site settings?
You can post this info in a private reply.
Cheers
July 17, 2018 at 08:34 #1249lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
This reply has been marked as private.July 17, 2018 at 10:12 #1258lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
sory wait.. i cant i cant login with your account at my ftp. i will inform you soon.
July 17, 2018 at 10:38 #1259lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
This reply has been marked as private.July 17, 2018 at 11:01 #1260@themosaurus- 1 Topics
- 1675 Posts
Hi,
We’re really sorry for the trouble you’re experiencing.
We still cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). We cannot access the link from your latest reply too.
As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.Cheers
July 18, 2018 at 09:03 #1275lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
This reply has been marked as private.July 21, 2018 at 09:00 #1331@themosaurus- 1 Topics
- 1675 Posts
This reply has been marked as private.July 23, 2018 at 09:07 #1351lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
This reply has been marked as private.July 24, 2018 at 07:12 #1369@themosaurus- 1 Topics
- 1675 Posts
Hi lamboknababan,
We’ve made very minor tweaks to your WP Rocket settings.
However, the issue came from elsewhere: your permission weren’t correctly set for the gwangi fonts directory containing gwangi.ttf. So, your website wasn’t able to open the font file, thus slowing the loading process.We’ve changed the permission settings to let the font file correctly load.
This issue is now fixed.
Best,
July 24, 2018 at 09:41 #1372lamboknababanParticipant@lamboknababan- 8 Topics
- 56 Posts
wow, thank you very much.. 🙂
you have fix the issueJuly 24, 2018 at 10:20 #1373@themosaurus- 1 Topics
- 1675 Posts
You’re welcome. ?
Best,July 24, 2018 at 11:59 #1378 -
AuthorPosts
The topic ‘my website super slow.’ is closed to new replies.