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please help me.
my website is super slow,
i test with pingdom speed test, and this is the problem :
https://jodohsurgawi.com/wp-content/themes/gwangi.v1/assets/fonts/gwangi/gwangi.ttf?foirwgim using plugin wp rocket and imagfy
here the screenshoot
Hi
We’ll be glad to help but we cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). Maybe the following posts will help you fix this issue:
As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.
Cheers
hi,
now you can access my website..
all the font get an error, not loading properly
Here my website https://jodohsurgawi.com
Hi Lamboknababan,
Thank you for the URL to your website.
Some fonts seem to load and others not but we cannot find the reason why without access to your dashboard and your files.Can you please send us:
– FTP address,
– FTP user,
– FTP password?Can you also create a new user with Administrator role so we can review your site settings?
You can post this info in a private reply.
Cheers
This reply has been marked as private.
sory wait.. i cant i cant login with your account at my ftp. i will inform you soon.
This reply has been marked as private.
Hi,
We’re really sorry for the trouble you’re experiencing.
We still cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). We cannot access the link from your latest reply too.
As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.Cheers
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
Hi lamboknababan,
We’ve made very minor tweaks to your WP Rocket settings.
However, the issue came from elsewhere: your permission weren’t correctly set for the gwangi fonts directory containing gwangi.ttf. So, your website wasn’t able to open the font file, thus slowing the loading process.We’ve changed the permission settings to let the font file correctly load.
This issue is now fixed.
Best,
wow, thank you very much.. 🙂
you have fix the issue
You’re welcome. ?
Best,
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