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my website super slow.

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan

    please help me.
    my website is super slow,
    i test with pingdom speed test, and this is the problem :
    https://jodohsurgawi.com/wp-content/themes/gwangi.v1/assets/fonts/gwangi/gwangi.ttf?foirwg

    im using plugin wp rocket and imagfy

    here the screenshoot

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus

    Hi

    We’ll be glad to help but we cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). Maybe the following posts will help you fix this issue:

    Fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH Chrome Error

    How to Fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.

    Cheers

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan

    hi,
    now you can access my website..
    all the font get an error, not loading properly

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan

    Here my website https://jodohsurgawi.com

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus

    Hi Lamboknababan,

    Thank you for the URL to your website.
    Some fonts seem to load and others not but we cannot find the reason why without access to your dashboard and your files.

    Can you please send us:
    – FTP address,
    – FTP user,
    – FTP password?

    Can you also create a new user with Administrator role so we can review your site settings?

    You can post this info in a private reply.

    Cheers

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan
    This reply has been marked as private.
    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan

    sory wait.. i cant i cant login with your account at my ftp. i will inform you soon.

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus

    Hi,

    We’re really sorry for the trouble you’re experiencing.

    We still cannot access your website because of a SSL misconfiguration (ERR_SSL_VERSION_OR_CIPHER_MISMATCH). We cannot access the link from your latest reply too.
    As soon as we can get access back to your website, we’ll debug the issue with the font file that is not loading properly.

    Cheers

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus
    This reply has been marked as private.
    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus

    Hi lamboknababan,

    We’ve made very minor tweaks to your WP Rocket settings.
    However, the issue came from elsewhere: your permission weren’t correctly set for the gwangi fonts directory containing gwangi.ttf. So, your website wasn’t able to open the font file, thus slowing the loading process.

    We’ve changed the permission settings to let the font file correctly load.

    This issue is now fixed.

    Best,

    lamboknababan
    Participant
    • 8 Topics
    • 56 Posts
    @lamboknababan

    wow, thank you very much.. 🙂
    you have fix the issue

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1673 Posts
    @themosaurus

    You’re welcome. ?
    Best,

Viewing 15 posts - 1 through 15 (of 15 total)

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