Hi Jansien,

Thank you for buying our theme. We hope it will meet all your expectations! 🙂

First of all, could you please make sure that you have the latest theme version and that all recommended plugins are up-to-date?

Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

In case this issue still persists, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.

Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

Thank you.

Hi Jansien,

Thank you for granting us access to your WP Admin. In that case, it is indeed better if we take a look.

We will investigate further to find from where this issue is coming from. Be sure we will be back to you ASAP.

Thank you for your patience.

Regards,