In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: View member icons

Themosaurus Support
  • 0 Topics
  • 1728 Posts

Hi @netdaniele,

We’re sorry for the late answer. We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. Be sure that we’re doing our best to provide the best support possible.

Unfortunately, we have no clue. I’m afraid this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

In fact, Paid Membership Pro hides these options for this role, but buddypress does not detect that there is no longer a link and still lets this blank space appear.

To go further, we invite you to post your request on their support forums:

We remain available for all support requests related with the use of your theme.

We really thank you for your patience!


Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️