In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

View member icons

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Daniele
    Participant
    • 1 Topics
    • 1 Posts

    Ciao,
    we noticed that if the user has an administrator role, three icons appear under his image.
    While users who are only forum participants, they don’t have those 3 icons. As you can see from the shared screenshot.
    We searched the web for a possible solution. But nothing helped.
    Can you give us the help we need to solve this puzzle?

    Grazie

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1810 Posts

    Hi @netdaniele,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’ve received your request and we’ll get you an answer shortly.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1810 Posts

    Hi @netdaniele,

    We’re sorry for the late answer. We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. Be sure that we’re doing our best to provide the best support possible.

    Unfortunately, we have no clue. I’m afraid this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    In fact, Paid Membership Pro hides these options for this role, but buddypress does not detect that there is no longer a link and still lets this blank space appear.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    We really thank you for your patience!

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘View member icons’ is closed to new replies.

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