In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: My site crashed, two days ago. The Gwangi theme is not loading correctly.

Manathan
Keymaster
Themosaurus Support
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  • 1750 Posts

Hi @thelyceum,

Thank you for your feedback.

We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

Is it possible to login to the back office ? Have you a recent backup of your website?

We’re waiting for your feedback.

Best,

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