Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Installation & Updates › Theme Installation and Updates › My site crashed, two days ago. The Gwangi theme is not loading correctly.
The only error message I get is the following:
The following themes are installed but incomplete.
Gwangi This theme failed to load properly and was paused within the admin backend.”
The only way I can access my site is through my host panel in recovery mode. Please help me get my site back up!January 25, 2021 at 08:49 #28131
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue with our theme. We’ll do our best to fix it as soon as possible.
Did this happen during the installation of the theme or an update?
Best,January 25, 2021 at 15:46 #28149
The theme was installed in November. I don’t believe it happened during an update unless there was some sort of automatic update on Jan 23rd. That’s when it went down. It was working fine up to that point.
Can you please help? My site has been down for several days now.January 26, 2021 at 21:31 #28213
Thank you for your feedback.
We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!
Is it possible to login to the back office ? Have you a recent backup of your website?
We’re waiting for your feedback.
Best,January 27, 2021 at 10:13 #28221
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘My site crashed, two days ago. The Gwangi theme is not loading correctly.’ is closed to new replies.