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My site crashed, two days ago. The Gwangi theme is not loading correctly.

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Cody
    Participant
    • 1 Topics
    • 3 Posts

    The only error message I get is the following:
    “Broken Themes
    The following themes are installed but incomplete.

    Name Description
    Gwangi This theme failed to load properly and was paused within the admin backend.”

    The only way I can access my site is through my host panel in recovery mode. Please help me get my site back up!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi @thelyceum,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue with our theme. We’ll do our best to fix it as soon as possible.

    Did this happen during the installation of the theme or an update?

    Best,

    Cody
    Participant
    • 1 Topics
    • 3 Posts
    This reply has been marked as private.
    Cody
    Participant
    • 1 Topics
    • 3 Posts

    The theme was installed in November. I don’t believe it happened during an update unless there was some sort of automatic update on Jan 23rd. That’s when it went down. It was working fine up to that point.

    Can you please help? My site has been down for several days now.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi @thelyceum,

    Thank you for your feedback.

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    Is it possible to login to the back office ? Have you a recent backup of your website?

    We’re waiting for your feedback.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

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