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Reply To: Web Hosting reporting Issues on the Theme

Themosaurus Support
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Thank you @trendyavinash for your feedback.

We’re very sorry for your inconvenience. Unfortunately, the fact that this problem persists with another theme is proof that our theme is not the reason of this issue. I’m afraid there is nothing we can do. ?‍♂️

As this issue is not related with our theme, it is very likely to be caused by a server misconfiguration. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.

To go further, we invite you to ask for more help from your server hosting support because we believe that they’ll be better informed and more suited to help you. Don’t hesitate to share with them the fact that this issue persists with the Twenty twenty theme.

We really hope they will be able to fix this.

We remain available for all support requests related with the use of your theme.


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