Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy!

Reply To: Issue on Knowledge Base

Manathan

Keymaster

Themosaurus Support

0 Topics
1820 Posts

Hi Carlo,

Could you please deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets? And then, could you confirm me that the issue is still persisting please?

Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

We’re waiting for your feedback. 🙂

Thank you.

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

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Reply To: Issue on Knowledge Base

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