Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: Mail customization and groups restrictions

Themosaurus Support
  • 0 Topics
  • 2223 Posts

Hi Rahul, 🙂

Concerning the mails, Note that this issue is not related to the use of our theme. Indeed, we do not make any changes to BuddyPress core emails in our theme or plugins. However, we’re glad to read you found the solution to this issue.

Please be aware the design of these mails is standard with BuddyPress. Unfortunately, if you want to customize the mail template, we think that it requires custom development work. Please note that this is a service we do not provide.

As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors if you want to know more about this. They will be more informed and better suited to help you. To go further, we invite you to post your request on their support forums:

Concerning your second issue, please note that it is related to the use of the Paid Membership Pro plugin. Maybe these topics will help you to solve your issue as they seem to answer the same concern:

Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:

Finally, we thank you for bring these other issues to our attention. We’re glad to answer any question related with the setup of our theme.

However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

So, could you split your questions into different topics, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂

We remain available for all support requests related with the use of your theme.

Thank you.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️