In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: Gwangi Elements in Gorgo Theme

Manathan
Keymaster
Themosaurus Support
  • 0 Topics
  • 1765 Posts

Hi Roy,

Thank you for your screenshots. 🙂

Is it possible you installed Gwangi theme previously on this website? In that case, my best guess is that you didn’t reset the database before installing Gorgo. Can you confirm this is the case?

In this case, we really suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

You can easily install the theme by relaunching the setup wizard, as it will programmatically do every steps for you.

Please note that by resetting your website, you’ll loose any data on your website.

Regards,

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️