Hi Simon,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500
If you’re convinced that something went wrong during the import, we really suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.
You can easily install the theme by relaunching the setup wizard, as it will programmatically do every steps for you.
Hope this will help you solve your issue.
Regards,
