Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Fine Tuning › Performance Optimization › Cannot upload a profile picture on Safari (mobile) › Reply To: Cannot upload a profile picture on Safari (mobile)
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Hi Bendan,
Thank you for bringing this issue to our attention. Maybe these topics will help you to solve your issue as they seem to answer the same concern:
Can you tell us if you’re using a child theme please? Our best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. All seems working fine using Safari on iPhone.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.