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Cannot upload a profile picture on Safari (mobile)

Find Answers and Get Support Forums Cera – Intranet & Community Theme Fine Tuning Performance Optimization Cannot upload a profile picture on Safari (mobile)

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Brendan
    Participant
    • 13 Topics
    • 27 Posts

    Hi, ive been testing on mobile. There is an issue found on Safari where the upload fails. there is no error, just that the image doesn’t appear, its just blank. there is a tiny square where you should be cropping the image and you can upload this, the image goes throuch but it is squashed a portait image into a square instead of cropping it, It isn’t a plugin or snippet of code conflicting. It seems to be a compatibility with the uploader for the profile picture and Safari. uploading a background image for the profile still worked. is this a known bug? screenshot attached

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi Bendan,

    Thank you for bringing this issue to our attention. Maybe these topics will help you to solve your issue as they seem to answer the same concern:

    Can you tell us if you’re using a child theme please? Our best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. All seems working fine using Safari on iPhone.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Brendan
    Participant
    • 13 Topics
    • 27 Posts

    Thanks for restoring access to the topic. Just wanted to let you know I resolved the issue. Here was the issue. I had implemented a fix to get rid of the black WP admin bar for logged in users. You can do it with a function or one of several plugins on the market. However using this broke the uploader for profile pics on Safari. I came across this bc i could use the uploader on my admin account but not as a subscriber, where the function was being implemented. I have no idea what the two have to do with eachother. The only way i could have both things was to use a few CSS codes to get rid of the admin bar.

    So, WHY OH WHY, may i ask, is the black admin bar visible in the first place? shouldnt buddypress or the theme have that worked out natively that that doesnt show on the front end? who wants that to be seen for users of a site? nobody. unfortunately because i had to use CSS now i dont have it as an admin, which is a slight inconvenience for the ease of clicking customizer etc.

    ` #wpadminbar {
    display:none;
    }
    html {
    position:absolute;
    top:0px;
    }
    .admin-bar.grimlock–navigation-fixed #navigation.hamburger-navbar{
    top: 0px !important;
    }
    .admin-bar .slideout-wrapper{
    padding-top:0px !important;
    }

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi Brendan,

    Thank you for your detailed feedback. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    This is standard behavior with BuddyPress, I’m afraid.

    Don’t hesitate to try to reach the plugin authors to reporting this request to them on their support forums:
    https://buddypress.org/support/

    Please note that we wrote a tutorial in our documentation about this. To find out more, please click on the following link:

    How to Hide the Admin Toolbar for Specific Roles ?

    I’m sure you’ll find a solution that will not break the profile image uploader.

    If you have further questions or requests, feel free to create other forum topics.

    We remain available for all matters related with our theme!

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Cannot upload a profile picture on Safari (mobile)’ is closed to new replies.

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